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Customer questions and answers for
DIR-860L

The D-Link Wi-Fi AC1200 router (DIR-860L) delivers next-generation wireless speed and coverage to all your wireless devices. With Wi-Fi dual band speeds of 300 and 867Mbps, the DIR-860L avoids interference to deliver the fastest wireless speeds, improved coverage and reliable connections. The DIR-860L is ideal for gaming, streaming HD video, connecting multiple devices, and watching shows on your TV – all at the same time. The DIR-860L is also backward compatible with your existing Wi-Fi a/b/g/n devices for seamless connectivity. D-Link’s free mobile apps provide easy setup, remote monitoring and access to content from anywhere on your Smartphone or Tablet.
Customer questions and answers:
42 Questions
 | 
27 Answers
Overall rating:
2.786 out of 5
2.8
out of
5

Customer questions and answers for DIR-860L

Question

USB 2.0?

USB 2.0?
asked 1 year, 3 months ago
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by
dasddasf
on DIR-860L
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answer 1
Yes, currently only USB 2.0 is supported by the DIR-860L.
answered 1 year, 3 months ago
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by
DLinkTechnicalSupport
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answer 2
The DIR-860L has a USB 3.0 port.
answered 1 year, 1 month ago
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by
DLink
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Question

Max HD on USB 3.0 port

What's the max hard-drive support on the USB port.

I've heard it's 500GB. I have 2x 2TB.

Can you share more than one drive - assuming a USB Hub.
Age: 45-54
Gender: Male
asked 1 year ago
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GP84
Dallas, TX
on DIR-860L
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answer 1
We thank you for your feedback as we truly value and appreciate it. In answer to your question the maximum supported Hard Drive size that connects to the USB port on the DIR-860L is 1TB. In addition the DIR-860L will not support access of multiple Hard Drives using a USB hub. If you need additional information please visit www.dlink.com. Thank you for choosing D-Link.
answered 1 year ago
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DLinkTechnicalSupport
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answer 2
I have a 4TB WD My book plugged to the router's USB 3 port and it works great, nonetheless, I can only get an average of 20 MBi/s transfers with a samba client. I use Linux, fedora 20.
Age: 25-34
Gender: Male
Did you install this product yourself? Yes
answered 3 months, 4 weeks ago
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by
rodrigoeblanco
Taiwan
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Question

Hi There, Can this Router be set up on a corporate network so devices receive an IP in the LAN range?

Age: 35-44
Gender: Male
Did you purchase this product for a small business? Yes
What size is your business? Over 50+ employees
asked 1 year, 3 months ago
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Admin
Zimbabwe
on DIR-860L
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answer 1
If you are needing to reserve IP addresses for various devices that are connected to the network, you can make their connections fixed here: Router browser page, Setup, Network Settings, Add DHCP Reservation
I would do the same from the devices themselves too to be sure.
Hope this is what you're looking for.
Age: 18-24
Gender: Male
Did you install this product yourself? Yes
answered 1 year, 3 months ago
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by
phenry90
Louisiana, USA
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Question

Did the new FW-upgrade bring USB3.0 into live?

Earlier only USB 2.0 was supported, right? Is FW upgrade enough to get USB 3.0 into use ? Newest upgrade and from where to get it ?
asked 1 year, 2 months ago
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JMO666
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answer 1
Please note that the DIR-860L does support USB 3.0 but you may have to enable it within the router configuration settings under the Setup tab at the top of the web interface configuration page, and then click on the Media Server tab on the left side of the page and scroll down to USB 3.0 Dialog box and click on the "Enable" radio button to turn it on if it has not been enabled yet. The default setting is set to "Disable". You may also download the latest Firmware version 1.01, for this device from the following link: http://www.dlink.com/us/en/support/product/dir-860l-wireless-ac1200-dual-band-gigabit-router and if you need further information please visit www.dlink.com.
answered 1 year, 2 months ago
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by
DLinkTechnicalSupport
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Question

How do I set a guest username and password.

asked 1 year ago
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by
Nikki
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answer 1
We thank you for supplying us with your feedback as we really do appreciate and value it. Please refer to page 86 of your User Manual which demonstrates how to setup and create a temporary Guest Zone for temporary users in which to access the internet and these zones will be separate from your main wireless network. You may view and or download a copy of the User Manual at the following website as well:
http://d2okd4tdjucp2n.cloudfront.net/DIR-860L_A1_Manual_v1.00%28DI%29.pdf

If you need further assistance please contact D-Link technical support at www.dlink.com/support. Thank you for being a D-Link customer.
answered 1 year ago
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by
DLinkTechnicalSupport
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Question

iptv port existence ?

iptv port existence ?
Age: 35-44
Gender: Male
asked 1 year ago
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ksh7387
Seoul, South Korea
on DIR-860L
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answer 1
We want to thank you for your feedback as we do appreciate it. Please direct your request to the D-Link support group for your region who may better answer all of your questions as some devices and products may contain and support different versions of software and firmware based on the regions in which they are sold. You may contact D-Link support for your region by following the below website:
http://www.d-link.co.kr/
Thank you for choosing D-Link.
answered 1 year ago
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DLinkTechnicalSupport
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Question

2.4 GHz Wifi not working - 5.0 GHz works OK

My 5 GHz Wifi works OK for the devices that support this, but the 2.4 GHz does not work. All devices can see this network and I get to enter the security key, but then the connection fails without any additional information regarding the problem.

I have tried to connect with various devices running different OS (Windows 8 & 7, Android 4.01, iOS 6&7) and they all fail. I have tried using different modes for the network as well as manual channels. I have checked that I don't have other wireless networks disturbing my connection.

Kind regards,
Mats
Age: 35-44
Gender: Male
asked 1 year ago
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Mats
Finland
on DIR-860L
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answer 1
We thank you for your feedback as we certainly do appreciate and value it. Please note that based on your area and region you will need to contact our D-Link support at the following link to better answer and troubleshoot this issue with you as different regions of the world have different internet guidelines and follow different protocols and even some of our D-Link products have different firmware and or software as well. Please click on the link listed to navigate to the appropriate D-Link website are for your region to request assistance: http://www.dlink.com/fi/fi/

Thank you for choosing D-Link.
answered 1 year ago
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DLinkTechnicalSupport
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Question

Use DIR-860L as Wireless Access point and cap wireless limit for download and upload speed

I have and 5 Mbps internet line, i use the DIR-860L as a wireless access point.

I want to set a cap limit at 2 Mbps for the wireless access point, is there any methods i can configure it ?
asked 1 year ago
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l3adb0Yz
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answer 1
We thank you for your feedback as we always appreciate and value your input, questions and comments. Please note that the DIR-860L has no manual configuration settings to control or cap the wireless access points transmission speeds. This is more in line with a Business / Enterprise type router configuration setting that is not available on our consumer product line routers. If you need additional information please visit www.dlink.com. Thank you for choosing D-Link.
answered 1 year ago
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by
DLinkTechnicalSupport
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Question

Does Beamforming work with wireless N?

asked 1 year, 2 months ago
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metsbillspack
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answer 1
Please note that 802.11n wireless protocol uses MIMO, which is multiple-input multiple-output that uses multiple antennas at both the transmitter and receiver ends to improve communication performance. It is one of several forms of smart antenna technology usage. While the 802.11ac wireless protocol standard, used in the DIR-860L, offers a much faster data speeds than the current 802.11n, at up to one gigabit per second, by sending multiple simultaneous streams of data from access points to devices. Promising easier set up, faster speeds and greater coverage, the 802.11ac wireless protocol is ideal for wireless HD and 3D streaming (450Mbps + 650Mbps), lightly-compressed wireless display and high-speed synchronization. Using only the 5Ghz band, compared with 802.11n wireless protocol, which uses both 5Ghz and 2.4Ghz, this new standard allows for less interference and a cleaner connection. We thank you for your feedback as we appreciate it and if you need further information please visit www.dlink.com. Thank you for choosing D-Link.
answered 1 year, 2 months ago
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DLinkTechnicalSupport
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Question

Certain websites blocked

I have been refreshing my router at least few times, even resetted it to default setting once. It still is blocking some certain few websites for no reason. I even logged into it to check the firewall settings to check if it's blocking the website I had been trying to enter, I came up with a blank sheet.

Anyone have solution to this problem?
asked 11 months ago
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MeteLuzi
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answer 1
We thank you for your feedback as we do appreciate it. Please check and make sure your are running the most recent firmware version available for the DIR-860L. Next, make sure you have turned off your firewall settings on your router and set it to broadcast the SSID and use only WPA security. Next, you may also try lowering the MTU settings in increments of ten (Ex. 1492, 1482, 1472, etc). To find the proper MTU Size, you’ll have to do a special ping of the destination you’re trying to go to, using the following syntax:
ping [url] [-f ] [-l] [MTU value]
An example would be as follows:Example:
ping yahoo.com -f -l 1472
Refer to pages 135 and 136 of the User Manual for the exact instructions. If your are still having problems accessing a certain website then please contact D-Link technical support for further assistance and troubleshooting at www.dlink.com/support. Thank you for choosing D-Link.
answered 11 months ago
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by
DLinkTechnicalSupport
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Question

What is the difference between SmartBeam (such as for the 11n router 1000 model) and AC SmartBeam. What is this technology?

asked 11 months ago
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Sucram
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answer 1
We want to thank you for your feedback as we do value and appreciate your comments and concerns regarding our products. Please note that beamforming technology when added to a wireless network, provides additional performance and coverage to wireless devices on the network. Rather than typically emitting Wi-Fi waves in a donut shape irradiated from around the router itself, routers with beamforming technology find and track devices on your network and aim Wi-Fi signals directly at them, which in turn provides a much stronger signal especially beneficial for mobile devices. The difference between a router using SmartBeam versus a router using AC SmartBeam is attributed to the wireless internet protocol being utilized by the router when sending/receiving signals. Regular SmartBeam technology uses the 802.11n wireless protocol while the AC SmartBeam uses the 802.11ac protocol which is is a faster and more scalable protocol as it has more channel bonding, by increasing the maximum of 40 MHz used and allowable in 802.11n, and increases it up to 80 or even 160 MHz in the 802.11ac protocol. It also uses a denser modulation, now set to a 256 quadrature amplitude modulation (QAM), versus 802.11n's 64QAM. These increases allow for more bandwidth space and quicker transfer speeds. If you need additional information please visit www.dlink.com. Thank you for choosing D-Link.
answered 11 months ago
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by
DLinkTechnicalSupport
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Question

Used as a Security System Router

I purchase this router for the sole purpose of a home security router and I have attached the DCS-5020L, DCS-932L, and DCS-2132L D-Link security cameras; I have a total of 6 wireless cameras. My problem occurs when I configure the notifications, email and other settings to the cameras with a ethernet connected PC to the wireless cameras. After I finish configuring one camera I loose connectivity to 1 or 2 cameras and I had to reboot the DIR-860L router each time to bring all the cameras back on line. Now after I completed all the configurations some of the cameras drop off and then come back on its own and they are not neccessarily the same camera; configuring the cameras with a static IP and reserving the address didn't help either. Today I had to reboot the router because all the cameras and my iPad and ethernet connect PC had no connectivity. I fear that this will be an ongoing problem. Is there a fix to my problem before I return this router?
Age: 45-54
Gender: Male
 
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asked 11 months ago
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NateTopaz
California, USA
on DIR-860L
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answer 1
We thank you for contacting us with your feedback as we truly appreciate and value your input. Based on the problem described within your review, it would appear that perhaps D-Link technical support could assist you with your issues. You may contact D-Link technical support by visiting our website at www.dlink.com/support for further troubleshooting of your issue directly with you, and in trying to determine the best configuration settings to assist you in obtaining optimal service from all your connected cameras and devices. Thank you for being a D-Link customer.
answered 11 months ago
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by
DLinkTechnicalSupport
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Question

Is this router support 4G network or 3G network?

Is this router support 4G network or 3G network?
and please tell me the network Range? how many feet range?
Age: 35-44
Gender: Male
asked 11 months ago
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chivas
Toronto, ON, Canada
on DIR-860L
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answer 1
We thank you for your feedback. Please note the DIR-860L does not support 3G or 4G USB adapter compatibility. As for the wireless range of this device, the range you get with any router will vary markedly depending on the strength and quality of the wireless access point being used, as well as obstacles, environmental conditions and interference in the network area. Keep in mind that interference can often be invisible.Things such as antenna placement and or router directional placement (by even just a few feet) can have a big impact on performance. As always, if anything seems off about the product performance, please contact us directly for one on one assistance. If you are trying to pick up signals from far away, and are not sure this will give you enough range, please contact us with details about your situation and we may be able to offer suggestions on how to optimally set up your wireless network in your area. Thank you for choosing D-Link.
answered 10 months ago
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DLinkTechnicalSupport
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Question

Can you use the DIR-860L as a stand alone access point in a LAN setup?

Age: 45-54
Gender: Male
asked 10 months ago
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Jimbo
Chicago, IL, USA
on DIR-860L
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answer 1
We thank you for your feedback. Yes, the DIR-860L may be used as a stand alone access point in a LAN. If you need additional information about the DIR-860L, please visit www.dlink.com. Thank you for choosing D-Link.
answered 10 months ago
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DLinkTechnicalSupport
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Question

Can it be mounted on the wall?

asked 10 months ago
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PeterPan
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answer 1
We thank you for your feedback. Unfortunately the design of the DIR-860L does not support the capability of mounting it on a wall. We suggest you place the router vertically on a shelf, table, desk or platform that is not made of metallic substances for best performance and efficiency. If you need additional information please visit www.dlink.com. Thank you for choosing D-Link.
answered 10 months ago
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DLinkTechnicalSupport
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Question

USB 3.0 or USB 2.0?

I see different specifications for DIR-860L at different places. At the swedish language site USB 2.0 is specified:

http://www.dlink.com/se/sv/home-solutions/connect/routers/dir-860l-wireless-ac1200-dual-band-gigabit-router

Can you confirm what kind of USB port there is?
asked 10 months ago
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PeterPan
on DIR-860L
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answer 1
We do thank you for your feedback as we appreciate and value it immensely. Please note that some subsequent documentation was released and posted with incorrect information listed on it. The DIR-860L comes with a USB 3.0 port located on the backside of the router. We do apologize for any confusion this may have caused you. Thank you for choosing D-Link.
answered 10 months ago
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by
DLinkTechnicalSupport
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Question

smartbeam on 860L

nowhere in instructions or on box does my 860L say that it has this feature. how do i validate that it does?
Age: 55-65
Gender: Male
asked 10 months ago
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jimmmmm
illinois
on DIR-860L
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answer 1
We thank you for your feedback as we do appreciate and value it very much. Unfortunately, there is no decisive way to verify that the DIR-860L is utilizing or a way to turn on or off the "SmartBeam" technology, however, we have been advised of the following from our technology team: the DIR-860L is BRCM based (it uses the second-generation Broadcom chip which uses SmartBeam technology and it is therefore, capable of beamforming connectivity to all your wireless devices. If you need additional information please visit www.dlink.com and we thank you for choosing D-Link and being a D-Link customer.
answered 10 months ago
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DLinkTechnicalSupport
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Question

Set up as an access point?

Hi - I am wanting to extend my wifi range to my home office (approx. 50 m from my wifi modem/router) - can the DIR -860L be set up as an AP and set up the wifi with a different ssid and passphrase and on a different channel from the house wifi??

And if so, where can I find instructions on how to do so?
asked 10 months ago
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kirsty
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answer 1
We appreciate and value the feedback you provided. Please note the DIR-860L may be setup and used as wireless access point and or switch with another router within your existing network. The instructions on how to setup and configure the DIR-860L for this type of use can be found on pages 11 and 12 of the User Manual for the DIR-860L. You may view and or download a copy of the User Manual for the DIR-860L at www.dlink.com. Thank you for being a D-Link customer.
answered 10 months ago
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DLinkTechnicalSupport
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Question

I have broadband cable and a cable modem and network (only 2 pc's) Can I use the Dlink AC 1200 to connect my Samsung galaxy Tab3 Wirelessly?

I already have cable hard wired via a modem for 2 pc's.
I want to acess the internet on my tablet too.
Age: Over 65
Gender: Male
asked 9 months ago
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Grumble
Australia
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answer 1
We would like to thank you for submitting your feedback concerning the DIR-860L as we do appreciate it very much. Please note that certain hardware devices and some software and firmware versions are not compatible for implementation in certain regions and or countries of the world if they were purchased within the United States. Therefore, in view of this we suggest that you contact the D-Link support website available for your country or region at the link listed below for a more suitable answer to your comments, concerns or questions based upon your local region. Please click on the following link below for assistance from D-Link for your regional location: http://www.dlink.com.au/

Thank you for choosing D-Link.
answered 9 months ago
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DLinkTechnicalSupport
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Question

USB port

If I wanted to connect to more than one USB device, will this model accept more than one device using a USB hub?
asked 9 months ago
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groucho157
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answer 1
We thank you for your feedback. Yes, the DIR-860L will accept and recognize a USB hub that is plugged into the USB port of the DIR-860L. If you need further information please visit www.dlink.com. Thank you for choosing D-Link.
answered 8 months ago
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DLinkTechnicalSupport
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